Refund policy
🛍️ RETURNS & REFUNDS
🔁 Returns
We have a 7-day return policy, meaning you have 7 days from receiving your order to request a return.
To be eligible for a return, your item must be:
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Unused
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In the same condition you received it
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In original packaging
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With tags attached (where applicable)
📄 Proof of purchase is required for all returns.
To start a return, contact us via WhatsApp:
📱 +350 54091282
Once approved, we’ll provide instructions on how to proceed.
🚚 Return Options
Depending on the item and situation:
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You may be asked to return the item yourself, or
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We may arrange a collection (a return delivery fee may apply)
⏱️ If collection is arranged, please allow up to 7 working days, subject to availability.
⚠️ Damages & Issues
Please check your order upon delivery.
Contact us immediately if:
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Your item is damaged
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Your item is faulty
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You received the wrong item
This helps us resolve the issue quickly.
❌ Non-Returnable Items
We do not accept returns for:
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Perishable goods (food, flowers, plants)
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Custom or personalised items
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Personal care & beauty products
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Hazardous materials
🚫 We also do not accept returns on:
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Sale items
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Gift cards
If unsure, just message us before requesting a return 👍
🔄 Exchanges
Want something else?
The fastest way is to:
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Return your item (once approved)
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Place a new order
💳 Refunds & Credit Notes
Once your return is received and inspected, we’ll confirm the outcome.
🧾 Change of Mind / Ordered by Mistake
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A credit note will be issued
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Credit notes are non-refundable
⚠️ Faulty / Damaged / Incorrect Items
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You’ll receive a full refund or replacement
💡 Refunds (if applicable) are sent to your original payment method.
Banks may take a few days to process them.
📞 Need Help?
We’re always here to help 👇
📱 WhatsApp: +350 54091282